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Privacy Policy

1. Introduction and Overview

Welcome to Possu Casino's ("we", "our", "the site") privacy policy. We are committed to protecting your privacy and personal data in accordance with the highest security standards and international data protection laws, such as the European Union's General Data Protection Regulation (GDPR). This privacy policy has been drafted to give you a clear and comprehensive understanding of how we collect, use, store, and protect your personal data when you visit our site, register for our service, or use our games and services.

We ask you to read this document carefully. By using Possu Casino and the services it offers, you agree to the practices described in this document. If you do not agree to these terms, please do not use our services. We regularly update this policy to respond to changes in legislation and technology.

2. What personal data do we collect?

To provide you with a safe, legal, and personalized casino experience, we need to collect certain personal data. The data we collect can be divided into the following main categories:

Identification data: Your full name, date of birth, gender, and copies of official identification documents (such as a passport or driver's license) to verify your account (KYC process).
Contact data: Your email address, phone number, and physical home address.
Financial data: Payment method details, bank statements, deposit and withdrawal history, and information related to money transfers. Please note that we never store full credit card details in our systems.
Technical data: IP address, browser type and version, device type, operating system, time zone settings, and login information.
Gaming data and behavior: Play volume, betting history, session durations, favorite games, and interactions with our customer service.

3. How do we use your data?

The information we collect is used only for legitimate, predefined purposes. The primary reasons for processing your data are:

Providing services: Creating, managing, and maintaining your account, facilitating money transfers, and providing customer support. Legal obligations: Fulfilling obligations related to Anti-Money Laundering (AML), identifying fraud, verifying age, and offering responsible gaming tools. Improving the service: Analyzing website performance, troubleshooting technical issues, and personalizing the user experience. Marketing: (Only with your consent) Sending offers, bonuses, and newsletters via email or SMS. You can withdraw your consent at any time.

4. Sharing data with third parties

Your privacy is of utmost importance to us. We will never sell or rent your personal data to third parties for marketing purposes. We only share your data with trusted partners in the following strictly defined situations:

Payment processors: To facilitate secure deposits and withdrawals with our payment service providers.
Game providers: Essential technical data so that the games function correctly (this generally does not include direct identifying information, such as your name).
Authorities: To comply with legal requirements, we may have to disclose information to gaming authorities, the police, or bodies investigating money laundering.
Service providers: IT support, cloud services, and customer service platforms that process data on our behalf and according to our instructions.

5. Data retention and security

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as long as legislation (e.g., accounting and money laundering laws) obliges us to do so. When there is no longer a legal or business justification for retaining the data, it is permanently deleted or safely anonymized.

To guarantee your data security, Possu Casino uses industry-leading security practices. All data traffic between your browser and our servers is encrypted using strong TLS/SSL technology. Our servers are located in highly secure data centers that are protected by firewalls and continuous monitoring. Only authorized employees, bound by strict confidentiality obligations, have access to your personal data to the extent required by their job description.

6. Your rights and choices

You have extensive rights regarding your own personal data under the GDPR. We respect these rights and provide the tools to exercise them. You have the right to:

Right of access: The right to request a copy of all the personal data we hold about you.
Right to rectification: The right to request the correction of inaccurate or incomplete data.
Right to be forgotten: The right to request the deletion of your data, provided that legislation does not prevent deletion (e.g., AML regulations).
Right to object: The right to prohibit the use of your data for direct marketing or certain forms of profiling.
Right to data portability: The right to receive your data in a machine-readable format to transfer it to another data controller.

You can exercise these rights by logging into your gaming account and editing your settings, or by contacting our Data Protection Officer directly.

7. Contact and updates

We may occasionally update this Privacy Policy to reflect changes in our operations, legislation, or best practices. We will notify you of material changes via email or with a prominent notice on our website before the changes take effect. However, we encourage you to review this page at regular intervals.

If you have any questions, concerns, or feedback about this privacy policy or the way we process your data, do not hesitate to contact us. Our privacy team and Data Protection Officer (DPO) are ready to help. You can contact us by sending an email to: [email protected] or by using the 24/7 Live Chat service found on our site.